Privacy Policy

Part A: Information We Collect

Personal Information

Depending on your interaction with us, we may collect information such as your name, mobile number, WhatsApp number, email address, city, age, course preferences, and other information you voluntarily provide.

Student Information

For enrolled students, we may collect information required for course administration, including admission details, parent or guardian information where applicable, attendance, course progress, assignments, certification details, and related records.

Communication Information

When you contact or communicate with Epic Flow Academy through phone, WhatsApp, email, SMS, social media, our website, or other channels, we may retain relevant information from those communications to manage your enquiry, admission, support, or services.

Payment Information

We may collect information necessary to process fees, payments, invoices, and related business records. Payments made through third-party payment providers may be subject to their respective privacy policies.

Website & Technical Information

When you use our website or online services, certain technical information such as device information, browser information, IP address, cookies, and website usage information may be collected automatically.

Part B: How We Use Information

Enquiries & Admissions

We use information to respond to enquiries, provide course information, arrange counselling or demonstrations, process admissions, and manage seat bookings.

Course Administration

Student information may be used to provide courses, manage batches, maintain attendance and records, communicate schedules, provide learning support, and issue certificates.

Communication

We may contact you by phone, WhatsApp, SMS, email, or other communication channels regarding enquiries, admissions, classes, payments, schedules, support, updates, or related services.

Service Improvement

Information may be used to improve our courses, services, website, student experience, and overall operations.

Marketing

Where permitted, we may use contact information to communicate information about our courses, programs, offers, events, or other services.

You may request to stop promotional communications at any time.

Legal & Security

Information may be used where reasonably necessary to comply with applicable laws, protect our rights and property, maintain security, prevent misuse, or resolve disputes.

Part C: Information Sharing

Service Providers

We may share relevant information with trusted third-party service providers who assist us with services such as technology, communications, payments, analytics, marketing, online learning, administration, and other business functions.

Legal Requirements

Information may be disclosed where required by applicable law, legal proceedings, government authorities, or to protect the rights, safety, or security of Epic Flow Academy and its users.

No Sale of Personal Information

Epic Flow Academy does not sell or rent personal information as a business practice.

Part D: Minors & Parent/Guardian Information

Epic Flow Academy may provide educational services to students under the age of 18.

Where required by applicable law, appropriate consent from a parent or lawful guardian will be obtained before processing personal information of a minor.

Parent or guardian information may be collected where necessary for admission, communication, consent, course administration, or related purposes.

Part E: Cookies & Online Technologies

Our website and online services may use cookies and similar technologies to maintain functionality, understand usage, improve services, measure performance, and support relevant advertising or communication.

You may manage cookies through your browser or device settings where such controls are available.

Part F: Data Security & Retention

Security

We take reasonable measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss.

However, no electronic system or method of transmission can be guaranteed to be completely secure.

Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including course administration, student records, business and financial records, legal requirements, dispute resolution, and protection of our legitimate interests.

Part G: Your Privacy Rights

Subject to applicable law, you may request to:

• Access your personal information
• Correct inaccurate information
• Request deletion where applicable
• Withdraw consent where applicable
• Stop promotional communications

We may require reasonable verification before processing a privacy-related request.

Part H: Third-Party Links

Our website, communications, or learning resources may contain links to third-party websites or services.

Epic Flow Academy is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

Part I: Policy Updates

Epic Flow Academy may update this Privacy Policy from time to time to reflect changes in our services, practices, or applicable requirements.

The latest version will be published on our website with the updated effective date.

Contact

For privacy-related questions or requests:

Effective Date: 30 September 2026